FAQ

FAQ

How can I get onto a waiting list?

Please attend our information session at 10am every first Friday of the month at Vonke House, 121 Lourensford Road, Somerset West. An overview of the HSFA is shared, and application forms are available at a small fee (currently R25)

How long will I wait?

The length of the wait will depend on the accommodation required and the length of the relevant waiting list

What are the charges?

Each type of service has different tariff rates, which are adjusted annually and can be obtained from the relevant manager during the initial interview process

Can I bring my dog or cat?

Our policy is to allow only one small dog in Bowden Park, our life right scheme but, unfortunately, not in any of the other facilities

What about my pets?

Unfortunately, we cannot accommodate your pets in our facilities

Will someone be able to assist me in choosing appropriate accommodation?

Our professional staff will be able to assess your needs and suggest appropriate accommodation

Once I’m a resident, will my children be able to come and stay?

If you occupy a flat that has sufficient space to accommodate your children for a short stay we will be to accommodate you, but not on a permanent basis

Are there specific visiting hours?

No, there are no specific visiting hours, however, we do not encourage visits to our frail care facilities after 18h00

Is there transport available if I cannot drive myself?

Yes, the Society does provide transport for its residents at certain times on certain days

 

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